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Violating the Independent Contractor Agreement
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Discriminating or harassing consumers and merchants on any basis.Breaking any local, state, or federal law while dashing.Biking, driving, or scooting dangerously.Some ways you can create an unsafe environment include: They want you to feel safe when dashing, but they also protect the physical and financial welfare of everyone involved.Ĭompromising the feeling of safety on the DoorDash app can get you deactivated. The merchants, consumers, and Dashers on DoorDash trust the platform for providing the utmost security. Providing false or fraudulent information during signup or dashesĭo any of the above and you’ll risk your a DoorDash deactivation of your account.Manipulating the Dasher or consumer referral program or promotions.Hosting multiple accounts for one individual.Gaining unauthorized access to any resource on the DoorDash platform.
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Eating, opening, tampering, using, or improperly storing items in the delivery.Damaging, disabling, disrupting, impairing, interrupting, or overburdening the DoorDash servers or platform.Copying, framing, indexing, monitoring, or scraping data you should not have access to on DoorDash.Some instances of these violations include: While the above reasons are the most common, some Dashers abuse the platform’s services and encourage others to follow suit. Note that your DoorDash acceptance rate does not have to meet a specific threshold to constitute a contract violation. You will need to keep your Completion Rate above 80% to maintain your account.Īs with the Consumer Rating, you get notified once you near the threshold to save you from DoorDash deactivation.
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Sometimes sudden events arise that prevent you from finishing your dash, which is why you have some leeway. One metric is the Completion Rate, which is the percentage of deliveries completed after acceptance. They tell you the delivery’s destination, merchant, and pay before you agree, giving you plenty of opportunities to deny an ill-fitting order. Cancellation RateĭoorDash gives you the freedom to accept deliveries as you please, but they expect you to complete them. While you should monitor your rating, DoorDash does notify you if you approach the threshold. You will need to maintain a Consumer Rating of 4.2 stars or higher to avoid DoorDash deactivation. Someone who drops the order off late, with DoorDash missing items, or with an unpleasant attitude often has a lower rating than a Dasher who does the opposite. They base customer ratings on punctuality, thoroughness, and behavior. Consumer RatingsĬustomers have to rate their DoorDash deliveries once they receive them on a scale from one to five stars. The reasons are as follows: Reasons DoorDash Will Deactivate YouĭoorDash lists five primary reasons for deactivation within their policy. The DoorDash Deactivation Policy discusses multiple ways you can compromise your account. If the clients or merchants have an issue with your services, you might set yourself up for deactivation. However, being your boss has its shortcomings. What Should I Do If My DoorDash Account Gets Deactivated?ĭoorDash prides itself on offering flexible work to its Dashers, letting people work on their time to serve their community.Thank you to the Level Playing Field Institute for this statement of non-discrimination. We value a diverse workforce – people who identify as women, nonbinary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Whether blatant or hidden, barriers to success have no place at DoorDash. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.